FAQs

How do I determine what size I need?

There is a tab to view the size chart under every garment on the design page.

Will I receive an order confirf:mation?

Every order is confirmed immediately with an email that contains all the product details.

How can I pay for my order?

We accept Visa, MasterCard, and American Express. For bulk/wholesale orders, we will also accept purchase orders from authorized schools with appropriate support. Please contact Customer Service at 888-609-1573 for details.

Do you charge sales tax on orders?

We collect sales tax on all orders shipped to addresses in Michigan.

Do you have a tax exempt process?

Michigan only residents, please contact Customer Service at 888-609-1573 for an exemption form.

How do you customize the items I order?

Jostens uses different customization methods, depending on the item, fiber content and other garment factors. We use the process that will produce the best quality product for each individual item and the overall order. Because some items or orders require a mix of processes, you may notice a different feel or color shade when comparing multiple customizations.

How long do orders take?

Orders ship in 3-5 business days. After items are customized, you will receive a shipping email confirmation with tracking info. Shipping time is in additional. Delivery usually takes 2 – 8 business days depending on the delivery location in the Continental United States. Total order time with customization and shipping is 5-13 business days.

What is your return policy?

No returns on product since all items are custom.

What is your defective product policy?

Jostens will replace any product that arrived defective in decoration or garment. Jostens will not warranty any product that has been used. Please contact Customer Service at 888-609-1573 for details.

Do you offer discounts for bulk orders?

Yes, simply select the item(s) you want, enter in your sizes & quantity and you’ll see the savings.

Can I get a shop for my team, company or community event?

For teams, companies or community event stores please contact customer service at 888-609-1573 for details.

I am a part of this school, how do I find out more about Jostens School Store?

Please contact Customer Service at 888-609-1573 for details.

Can you explain how creating a shop works?

Jostens School Store was designed to help schools, teams, clubs, boosters, events & companies offer spirit wear & team gear without any of the traditional hassle. It is completely free, requires no volunteers, no inventory and no cash management. Everyone who visits can create their custom spirit wear on-screen with hundreds of design options – featuring a vast selection of rugged t-shirts, sweatshirts, fleece, hats, accessories & more. There is no effort because everything is shipped directly to your home.

What if I want a unique design or my own logo?

Please contact Customer Service at 888-609-1573.

How do you prevent improper or offensive designs from being created?

Every order is reviewed carefully before it is processed. Jostens reserves the right to refuse any and all orders containing offensive or inappropriate language as determined by Jostens.

What if I have additional questions or need help?

Our team is extremely experienced and will be happy to assist you by email or you can always call toll free at 888-609-1573.

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